FAQ

Orders & Production

How long until my order ships?

Good Leader apparel is made to order through our print-on-demand partner. Each piece is produced after you order it, so please allow production time before your order leaves the facility. You'll receive a shipping confirmation the moment it's on its way.

Can I change or cancel my order?

Because production begins shortly after checkout, we can only make changes to an order before it enters production. Reach out as soon as possible and we'll do everything we can.

Shipping

How much is shipping?

Shipping is calculated by order weight at checkout, so you only pay for what you actually ship. Domestic orders start at $4.75. International rates start at $10.75 to Canada, $13.50 to Great Britain and the rest of the world, and $13.75 to Australia. Your exact rate is shown at checkout before you pay.

Where do you ship?

We ship to the United States, Canada, Great Britain, Australia, and destinations worldwide.

Will I pay customs or duties on an international order?

International orders may be subject to customs duties and import taxes. These are set by your destination country and are the responsibility of the recipient.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24 to 48 hours for tracking to begin updating after dispatch.

My order is taking longer than expected.

While we hold ourselves to every timeline we set, production and carrier delays can occasionally occur, particularly during peak seasons. If something looks off, get in touch and we'll chase it down for you.

Products & Sizing

How do your sizes run?

Sizing details are listed on each product page. If you're between sizes or unsure, contact us and we'll point you in the right direction.

How should I care for my garment?

To protect the print and the fabric, wash cold inside out, tumble dry low, and skip the bleach. Avoid ironing directly over any printed area.

Returns

What is your return policy?

Full details are available in our Refund policy. If your item arrives damaged or isn't what you ordered, contact us and we'll make it right.

Still need help?

Reach out through our Contact page and we'll get back to you.